Privacy

Novooi only collects personal information from our online visitors on a voluntary basis. To complete a purchase on novooi.no, we need your name, address, mobile number and email. This is necessary to be able to send the order to the correct delivery address, keep you updated on the status of the order and contact you if necessary.

We are required to store order information in connection with accounting, fee processing and any warranty/return processing. This history is deleted after ten years. We also store the IP address used when ordering security reasons.

Your personal information is also stored in our customer register when you sign up for our newsletter. You will then receive information from us via email about our services and/or other relevant information. If you no longer want to receive the newsletter, you can send us an email and we will delete you from the subscription list. You can also unsubscribe at any time through a link found at the bottom of all our newsletters.

Your rights regarding information we have about you

You have the right to access your personal information that Novooi has registered in accordance with current legislation. You can also ask us to delete or correct your personal information at any time, provided we are not required to store them in accordance with the applicable law or other obligations we have. Information must be provided/transferred safely. You have the right to complain to the Data Inspectorate if you feel that your personal information is not processed in accordance with this statement.

Filing personal data

The Accounting Act requires that we store transaction data for 5 years, but in order to safeguard the customer's rights in connection with guarantees and complaints under the Purchase Act, the Consumer Purchase Act and Novooi's terms of sale, we store purchase history for 10 years.

How this information can be used

Your information is processed mainly in our internal system, but can also be treated by external partners as delivery and payment partners.

Delivery partners:

We share necessary personal information with our delivery partners in order for them to deliver the goods to you. The information shared with the carriers is the name, address, phone number and email. Pursuant to section 28 of the Personal Data Act, information that is no longer necessary for the purpose for which it is stored shall be deleted.

Payment partners:

All systems that process personal data related to payment of orders are strictly limited to employees who perform the necessary tasks related to the order. Short numbers are not stored beyond what is necessary to ensure effective handling of any problems with load, cancellation of reservations and credit. It is not possible for Novooi to see your full card number in any of our systems after the purchase is completed. The card information is shared with our payment providers for card payments and is processed in accordance with their rules, which are covered by European electronic communication regulations.

Data analysis

We can share your non-identifiable information with relevant data and analysis engineers. This can mainly include platforms such as Facebook, Google and other marketing partners. Your data remains anonymous and cannot be connected to you as an individual unless you explicitly agree to this.

How we protect your personal information

Novooi has good routines and comprehensive measures to ensure that unauthorized persons do not have access to your personal data and that the processing of data takes place in accordance with the requirements of current legislation. Your personal identifiable information is processed with great care and only shared with necessary parties. We use strong encryption on all our services and send all customer data on this page through an encrypted connection. If data leaks are to occur, this will be handled as soon as possible by our organization and any affiliated parties.

Cookies (cookies)

A cookie (cookie) is a small text file stored on your device (computer, smartphone or tablet, etc.). The capsule is stored in connection with the files used by the device's browser (eg Safari, Firefox, Internet Explorer, Chrome, etc.). A cookie is completely passive and contains no software, virus or spy program. There are two types of cookies: service capsules and session. One is stored for a long time, while the other is deleted as soon as you close the browser. Technically, only the server that sent the cookie has access to the information stored, the next time the user returns to a site connected to the server.

You can choose to delete cookies in your browser at any time, or make your own settings so you either have to approve before new cookies are stored on your computer or only accept cookies from selected websites. If you choose to accept cookies only from some websites or block cookies completely, you must be aware that this may mean that websites do not always work optimally.

Analysis

At novooi.com, we use Google Analytics to gather anonymous information about visitors for analysis. This is a very common analysis tool to analyze user behavior on a website. Google Analytics is a Google service that provides us with insight into the number of visitors, page views, traffic sources, visitor length, geographical location and more. This information is collected to make our website better and easier to use. For analysis purposes, statistics such as page views and other relevant information can be shared with our partners. This information is anonymous and cannot be connected to you as an individual.

Built -in content from other websites

Our website may contain links to other websites. These sites have their own privacy statements that describe how personal information is collected and processed. If you provide personal information to such a third -party website, the processing will be subject to the privacy statement of this site. Novooi AS does not take responsibility for such third -party websites or how they process your personal information. We therefore recommend that you familiarize yourself with the privacy statement and terms of use for such third -party websites when visiting and using these sites.

Marketing

We want our marketing to be perceived as relevant and valuable to you at all times, so the content will often be tailor made for you. We work with selected partners to achieve good solutions related to marketing on social channels such as Facebook, Instagram and Google. We and our partners track ads to know which ad you have seen online and what products you have seen with us. With this, we can customize the store to your interests and show you relevant ads on the next occasion.